My deposit is not credited, what should I do?

If your Pin up deposit is not showing in your balance, first stay calm and check a few things:

1. Check transaction status

   • Open your payment app / bank / bKash / Nagad and confirm the payment is successful.
   • Take a screenshot with amount, time, and transaction ID.

2. Refresh and re-login

   • Log out from your Pin up account, log in again, and refresh the balance page.
   • Sometimes casino balance updates with a short delay (up to 15–30 minutes).

3. Contact support

   • Open Live Chat or Support section.
   • Send them: username, deposit method, amount, time, and transaction ID + screenshot.

4. Do not try multiple deposits

   • Wait for support reply before sending new payments to avoid double charges.

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