Why was my Pin-Up welcome bonus not received?
If your Pin up welcome bonus did not appear, usually it’s because one of the conditions was missed.
Check the following:
Registration & profile
- Make sure you created a new account at Pin-Up casino and completed your profile with real details.
- Verify your email/phone if required.
Minimum deposit
- Confirm you deposited at least the minimum amount for the welcome bonus.
- Check that you selected the bonus (if there is a “Get bonus” or similar button) before confirming the payment.
Deadlines & rules
- See the “Promotions” or “Bonus” section and read the welcome bonus terms: time limit after registration, eligible payment methods, country restrictions.
If everything looks correct but the bonus is still missing, take screenshots of your deposit and contact Support via live chat or email. They can manually check and credit the bonus if you are eligible.