Why was my withdrawal rejected at Pin-Up?

Your Pin up withdrawal is usually rejected when something doesn’t match your account or payment details.

Common reasons and what to do:

1. Account not verified

   • Upload clear photos of your NID/passport and, if needed, a selfie.
   • Go to profile → verification and complete all steps.

2. Name or details don’t match

   • Make sure your Pin-Up profile name, date of birth and payment method owner name are the same.
   • Correct any mistake in profile and try again.

3. Wrong payment details

   • Check bank / bKash / Nagad number, IBAN or card details before resubmitting.

4. Bonus or wagering not completed

   • If you used a casino bonus, finish the wagering requirements first.

Tip: If you still don’t know the reason, contact support via live chat and mention your withdrawal amount and time.

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